Terms and Conditions


Welcome to www.solargold.com website terms and conditions. This website is owned by Totalservice Engineering Sdn Bhd a company register in Malaysia with company number 577869-H whose registered office is No 14,Jalan PJS 7/20B,Bandar Sunway,46150 Petaling Jaya Selangor Darul Ehsan, Malaysia. Our GST Registration No.:

Please read these terms and conditions carefully before accessing and/or ordering any product from our website. By using our website, you signify your agreement to be bound by these terms and conditions.

  • Upon receipt of full payment, the goods will be delivered to the clients via courier service. Clients within Peninsular Malaysia, Sabah or Sarawak can expect to receive the goods via courier service in approximately a few working days.
  • Any defect detected must be reported to us via email or telephone within 3 calendar days from the date of receipt of goods.
  • Price indicated is subjected to stock availability. We reserve the right to alter the selling price of any published items without any prior notice.
  • Customer is allowed to exchange any purchased goods with another model having the same price should the item customer wanted becomes out of stock.



  • Full payment must be made before installation.
  • All the deposit paid are none refundable or exchange for other.
  • Customer should notify us one week in advance prior to installation to enable scheduling of date.
  • During installation ,we will make ceiling opening if necessary while repairs work will be made by other
  • Power point on – off switch will be done by others.
  • Free mixer is not refundable or in exchange of cash .In case of free mixer is included in the package. It is not refundable or in exchange of cash.
  • Scaffolding, crane, generator set, sky lift etc. Will be provided by customer if necessary.
  • Plastering and tiling works will be done by others for any hacking job.
  • Warranty claims will be according to our terms and condition.



  • Goods sold are warranty for 7 calendar days.
  • In the event customer found any defect, to immediately inform us and sent the goods back in original packing to avoid damages during transportation.
  • We will replace faulty part due to manufacturing defect and not due to negligence or wrong usage.
  • Product purchased are not entitle to any refund or exchange